Terms of service

CUSTOMER SERVICE
If you have any questions, don’t hesitate to contact me: angelica@hacdesign.com

PAYMENT
You can choose between these payment methods:

PayPal:
PayPal is a secure and easy payment solution that is free to use to pay for something on the internet. You don’t even need a PayPal account to pay, only a debit card or credit card. Then You pay with your Visa / credit card by entering the card number, expiration date and CVC number. PayPal takes care of the payment, without providing account information or credit card number to the seller. Read more at www.paypal.com

Direct Bank Transfer:
Pay directly to HAC designs bank account. Use your order number as payment reference. I start to create the order when the payment is received.

GIFT CARDS
You can get both digital and physical gift cards. If you want one, send an email to: angelica@hacdesign.com

SHIPPING
Prices are listed in USD.

Norway: $6 (2-5 days)
Europe: $8 (1–3 weeks*)
Rest of the world: $10 (2–4 weeks*)

Shipping cost is the same no matter how many items you order.

*Shipping times and local custom/duty regulations will vary by destination and can take up to 6 weeks to arrive.

DELIVERY
Orders are shipped within 1-3 weeks, depending on inventory and special orders. Each jewelry comes in a jewelry box. If it’s a gift, it is possible to send directly to the recipient.
HAC design is not responsible for delayed, damaged or stolen package after it’s sent. If you want a tracking number or insured shipment, notify when ordering. All orders are shipped via Posten, Norway Post Office. You will be notified when the order is sent.


ORDER DEADLINES FOR CHRISTMAS GIFTS:

Your Photo: 11. December
Finished design: 16. December

REFUNDS
If there is a fault in the goods, you can choose to have it repaired (if possible), replace it in a similarly priced item or get a refund. The buyer must give written notice of claim within a reasonable time after purchase. All expenses in this regard will be refunded. Wear that occurs in normal use does not get refunded. This also applies to any water damage, since it’s not recommended to expose the jewelery for larger amounts of water (by showering, swimming, heavy rain etc.). Photo jewelry that are embedded in crystal-clear plastic should not be stored in direct sunlight for extended periods. Note that several metals oxidizes/corroded in contact with air, water, sweat etc., and this does not provide warranty.

RETURNS
Items must be returned within 56 days from the day of shipment (outside of Norway). The unused item must be returned in its original packaging and be in the same condition as it was delivered. You must cover postage for the return and ensure proper packaging. Once the item is received, your credit card or PayPal account will be credited with the price of the item. If you wish to exchange it for another product, let me know.
Note: Special orders are not returnable (Your Photo etc).

CUSTOMER INFORMATION
See Privacy Policy.

STORES
Please contact me if you are interested in selling some of my jewelry in your shop. I also do special orders.

If you want to be one of the first to know about new products, get secret discounts and fun surprises; join the HAC Tribe here (it’s free and you can cancel any time)!

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Enough blabla; time to shop, hope you find something you like! 😀

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